Refund and Returns Policy

Ready-made paintings bought on this website can be returned within 14 days of receiving them. That is in addition to your legal rights if a painting is faulty or not as described.

To be eligible for a change-of-mind return, the painting must be unused and in the same condition that you received it, in the original packaging or equivalent.

Commissioned or otherwise bespoke work is made to your specification. Once Tanya has started that work, it cannot be cancelled or returned for change of mind.

How to return a painting

Email info@tanyapawsey.co.uk within 14 days of delivery. Tanya will send the return address. Please do not post a painting back until that address has been confirmed.

Unless the painting is faulty or not as described, you pay the cost of returning it. Tanya recommends using a tracked service suitable for original artwork.

Damages and issues

Please inspect your painting when it arrives and contact Tanya straight away if it is damaged or if you received the wrong item. Keep the packaging so the carrier can be notified if needed.

Refunds

Tanya will confirm once the painting has been received and inspected, and will tell you if the refund is approved. If approved, the refund is made to your original payment method, usually within 10 business days. Your bank or card issuer may take longer to show it.

If more than 15 business days have passed since a refund was approved, email info@tanyapawsey.co.uk.